We're here to help, around the clock.
Our support team is available 24/7. Reach out with any question about your evaluation, funded account, payout, or platform access — and pick the channel that suits you.
Email Support
Best for account, payout, and KYC questions. Replies usually within an hour.
Live Chat
Real-time chat with a human agent — available 24/7 inside your trader dashboard.
Account & Compliance
KYC, verification challenges, and regulatory questions. Working days, 9–18 UTC.
Affiliates
Applications, commission questions, partnership and KYB for partners.
Headquarters
Prop Bro's Group
[Suite / Floor], [Building], [Emirate / Jurisdiction]
Operating hours: 24/7 support · Compliance desk 09:00–18:00 UTC
Pick a topic, get a specialist.
Evaluation & Rules
Profit targets, drawdowns, consistency, daily loss limits, and plan comparisons.
Payouts & Banking
Payout requests, Rise and crypto withdrawals, caps, and the 24-hour guarantee.
Platform Access
Prop Bro's Platform login credentials and connection issues.
Account & KYC
Verification documents, identity, and address proof for first payouts.